Privacy Policy

1. Information We Collect

You have the right to request access to your data, data portability, erasure of your data, rectification of any errors, restrictions on processing, and the right to object to processing. Where you have given consent to data processing, you have the right to withdraw that consent at any time.

1.1 Personal Information

Geolocation Data

This includes a broad geographic location, such as country or city-level location. We collect this information directly from your device.

Financial Information

We collect your payment information when you buy our products, subscribe to Software Services, or use warranty replacement programs. We collect this information directly from you.

Video / Audio Storage

When you subscribe to Cloud Services that include storage of audio and video captured by your Products, we store your audio and visual data for your reference and use. The length of storage depends on your Products and/or Services.

You may also provide other information that could potentially identify you, such as names and images associated with account users, devices, scenes, device configuration details, demographic information, third-party account credentials, and schedules.

1.2 Usage Statistics

We collect information about you when you access or use our Products and Services. For example, connected hardware devices or third-party services may report usage information to the Services. This information is usually associated with the usage of a particular device or service.

We may also collect information about how you interact with our Site and Services, including pages accessed, links clicked, IP address, MAC address, access times, location, mobile device information, operating system, browser type, application information, and other related information.

Internet or Other Network Activity Information

We and third parties may use cookies, action tags, or similar technologies on your computer to provide the Services and help collect data. You may block or delete cookies through your browser settings, but doing so may impact your experience with the Services.

1.3 Information from Other Sources

We may receive data from third-party service providers integrated into our Products and Services, affiliates, partners, or others we use to fulfill our obligations to you as a customer.

2. How We Use Your Information

We do not sell your personal information to third parties.

We use the information collected for legitimate purposes, including:

Contract processing
Providing the Products and Services
Addressing customer inquiries or issues
Maintaining customer accounts
Processing customer payments
Improving the quality of our Products, Services, and Sites
Personalizing the Products and Services
Analyzing how you use the Products and Services
Providing marketing and promotional efforts
Preventing fraud or illegal activities
Establishing, exercising, or defending legal claims
Monitoring and reporting compliance issues
Administrative and other legally permissible purposes

3. How We Share Your Information

We may share your information in the following situations:

With Our Corporate Family

We may share your information with our corporate family, including our affiliates and subsidiaries.

Service Providers

We may share your information with service providers that assist in business operations and help us provide Products and Services, such as software maintenance, advertising technologies, email services, delivery services, database management, and web analytics.

Other Entities with Your Consent

If you choose to integrate third-party services with our Services, you authorize us to transmit your personal information to those third parties.

Marketing

We may aggregate anonymized user information and provide it to third-party marketing service providers for promotional and marketing practices.

Change of Control

We may be required to share your information as part of a merger, acquisition, asset sale, asset purchase, financing, bankruptcy, or other change of control.

Responding to Legal Requests

We may share information where we believe disclosure is necessary to comply with applicable law, legal process, legal claims, or to protect rights, interests, and property.

4. Security

We use commercially reasonable safeguards, including encryption and SSL technology, to help secure your personal information. However, we cannot fully ensure the security of information you transmit to us or guarantee that information may not be accessed, disclosed, altered, or destroyed.

To help secure your account, please use strong passwords, limit access to your devices and browsers, and sign off after you have finished accessing your account.

5. Information Transferred Internationally

Data processed in another country may be subject to different laws and may be accessible to government, judicial, law enforcement, and regulatory agencies in those countries. We will take appropriate measures to guarantee an adequate level of data protection when personal data is transferred internationally.

6. Third-party Links

The Services may include links to third-party websites whose privacy practices may differ from ours. Your usage of such websites is governed by the privacy policies of those websites and not this Privacy Policy. You should carefully review the privacy policy of any website you visit.

7. Cookies and Similar Technologies

We and our third-party partners may use cookies, action tags, or similar technologies to provide the Services and help collect data. We use both session and persistent tracking technologies.

You may encounter tracking technologies and cookies from third parties, such as Google Analytics, Google Ads, and Facebook Pixel.

You may block or delete cookies and control data collection through your web browser settings. However, adjusting your browser preferences may impact your experience with the Products and Services.

8. Your Choices

MUONIO gives you choices regarding your information. For example, you can:

Update your account information and settings through Mobile Apps, Subscription Services, or Web Apps
Control how and when you receive notifications from us in the Mobile Apps
Opt out of our email service by clicking the unsubscribe link at the bottom of our emails
Avoid using features and Services that require you to provide information and data
Request account information and data deletion by emailing us

You may not opt out of administrative emails for your registered account, such as emails about transactions, policy changes, forgot password, and confirmation emails.

9. Children’s Privacy

Our Products and Services are not directed to, or intended for, individuals under the age of 16. We do not knowingly collect personal information from individuals under the age of 16. If you believe that we have such information, please notify us immediately.

10. Updates to Our Privacy Policy

This Privacy Policy may change from time to time. We may notify you by updating the effective date above. If there are material changes, we will place a prominent notice on this website.

If you do not agree with the updated Privacy Policy, you must stop using the Products and Services. Continued use after changes means that you agree to the updated Privacy Policy.

11. Contact Us

If you have any questions or need further assistance, please email us at privacy.us@muonio.me.

MUONIO will be the data controller responsible for processing your personal information. For questions or concerns, you may also contact our Data Protection Officer at gdpr@muonio.me.